Last updated: [EFFECTIVE DATE]
This policy covers orders placed on this website by customers in the United States.
Shipping
- Where we ship: United States addresses only.
- Cost: a flat $10 per order, or free on orders of $75 or more. The shipping cost is shown at checkout before you pay.
- Processing time: orders ship within 7 business days of being placed. Business days are Monday to Friday, excluding US federal holidays.
- Tracking: when your order ships, you'll get an email with a tracking number.
- Address problems: please check your shipping address at checkout. If a package is returned to us because the address was wrong or incomplete, contact us and we'll help you get it re-sent; the customer may need to pay the extra shipping.
Returns
- Opened products can't be returned. For hygiene reasons, we can't accept a product once it has been opened or its seal broken.
- Unopened products can be returned within 30 days of delivery. Contact us at support@keepitsimplecosmetics.com first, and we'll send you return instructions. Products sent back without contacting us first may not be accepted.
- Return shipping is paid by the customer. We recommend a tracked service, as we can't refund a return that doesn't reach us.
- Refunds are issued to your original payment method once the return arrives and we've checked it's unopened. Your bank may take a few business days to show it. Original shipping charges aren't refunded.
Damaged or wrong items
If your order arrived damaged, or you received the wrong item, contact us at support@keepitsimplecosmetics.com within 30 days of delivery. Please include your order details and a photo of the problem. We'll make it right with a replacement or a refund.
Anything else
For any other issue or complaint about your order, contact us at support@keepitsimplecosmetics.com and we'll help you sort it out.
Contact
Keep It Simple Cosmetics
[BUSINESS LEGAL NAME]
[BUSINESS ADDRESS]
support@keepitsimplecosmetics.com